Resources in Response to Local Fires


Para ver los recursos en español, visite la página web de ACCESS en español.

*Message updated on 09/25/2020 *

ACCESS Resources

Our lobby remains closed for in-person visits. We can assist by phone and email. Please call (541)-779-6691 or email info@accesshelps.org


ACCESS Pantries – are open and ready to serve our community. See Current List Here

Fire Relief Program – To apply, please call (541) 414-0309 or email firerelief@accesshelps.org

Rental assistance – Call the COVID-19 rental assistance line at (541)-414-0308 or visit the rental assistance page.

Energy assistance – Call (541)-779-9020 or visit the energy assistance page to book an appointment online.

Important Information:

Visit https://jacksoncountyor.org/recovery/ for more information. 

Jackson County Multi-Agency Resource Centers (MARC)

MARC will be open through November 21

The Multi-Agency Resource Center (MARC) is open in Medford and will remain open through Saturday, November 21.

On-site representatives from FEMA and Red Cross are providing assistance in the fire relief process. There are Spanish-speaking representatives on-site.

Open hours are as 8am-6pm, Monday – Saturday.

Location: Old Central High School, 815 S. Oakdale Avenue,

General fire recovery information is available by phone by calling 211.  The 211 info hotline is open 24×7.

RVTD can provide transportation to the MARC for those who need it.  This service is available Monday thru Friday from 9:00AM to 4:00PM.  To request a trip, call 541-842-2067.

After November 21, there will no longer be FEMA staff available locally for in-person meetings, but FEMA is always available by phone at 1-800-621-FEMA (1-800-621-3362)

  • If you are deaf, hard of hearing, or have a speech disability and use a Text Telephone (TTY), you may call 800-462-7585.

You can also check the status of your application online in English or Spanish, or by using the FEMA app.

Outside Resources

Remember that all the assistance is shifting and changing to meet current needs. Call before you go.

Free Meals & Food


Ashland Middle School: 100 Walker Avenue Ashland, OR

Ashland High School: 201 South Mountain Ave Ashland, OR

Breadboard Restaurant: 744 N Main St, Ashland, OR 97520 (Free prepared to-go meals to anyone affected)


Eagle Point:

Eagle Point School District: Lower Table Rock Campus (WC) and Hillside Elementary (EP)

Kids FREE curbside meals Thursday and Friday, September 10th & 11th, 11:30 AM – 12:30 PM! FREE meals will be available on a first-come, first-serve basis to 0-18 yr old children.



Teresa McCormick Center: Food boxes available via drive-through and food pantry.

Mondays at 2 PM – 4:30 PM and Tuesdays 10 AM – 12 PM

Located at 500 S Pacific Highway, Medford, OR 97501. 

Medford schools offering free meals for all in Medford from 11 AM-12:30 PM

North Medford High School: 1900 Keene Way Dr. Medford, OR 

Jefferson Elementary School: 333 Holmes Ave. Medford, OR 

Howard Elementary School: 286 Mace Rd. Medford, OR 

Jackson Elementary School: 713 Summit Ave. Medford, OR 

Oak Grove Elementary School: 2838 W. Main St. Medford, OR 

Roosevelt Elementary School: 1212 Queen Anne Ave. Medford, OR

Overnight Shelters:

Jackson County Expo: 1 Peninger Road, Central Point, Oregon 97502 

St. Vincent de Paul: (541) 772-3828 2424 N. Pacific Hwy, Medford 

Offers showers, laundry services, sack lunches, groceries, clothing, household goods, and traditional Social Services — financial assistance with rent, utilities, etc. For more information, call (541) 772-3828

St. Vincent de Paul Hotel Vouchers: Call (541)-772-3828 Monday – Friday 10 AM – 1 PM 

The Salvation Army HOPE House: transitional shelter program site in Medford

Now operating as an Evacuee Shelter while still housing other program participants. Is currently housing 31 evacuees and has the capacity for 50 evacuees. Meals provided for evacuees at the shelter. Please call 541-773-6965 x101 for assistance.

The Thrift Store will open September 10th for evacuees to redeem clothing vouchers.


Day Shelters:

Ashland Christian Fellowship: 50 W Hersey

Providing day time shelter, food, hot meals, and clothing

Ashland Elks Club: 255 E Main (use the back entrance in the alley)

Offers daytime shelter from 8 AM – 7 PM. There are places to sit, public use computer(s), free wifi & hot meals served from 11 AM – 7 PM

Court House Family Fitness: 709 N. Phoenix Rd., Medford

Free showers (supplies towels, toothbrushes, and toothpaste) to those affected by the fires. (Monday-Friday 9 am to 7 pm, Saturday and Sunday from 12 pm to 3:30 pm). Call (541)-245-0432 ext. 2 for more information.

Eagle Point Community Bible Church: 27 S Shasta Ave, Eagle Point, OR 97524

Showers available for evacuees, many donated supplies, food, and more. Staffed 24 hours a day

Rogue Valley Christian Church: 1440 S Oakdale Ave, Medford, OR 97501

Offers food, resources, WiFi, and a place to hang out during the day.

SOU Student Rec Center: 1465 Webster St, Ashland, OR 97520

Open daily from 8:30 a.m. to 8 p.m. for all who need respite and support in an air-conditioned facility, with bathrooms, water, food, and WiFi available.

Medical Assistance:

ADRC (Aging and Disability Resource Connection): It is a program of RVCOG Senior and Disability Services and serves both Jackson and Josephine Counties. Call 1-541-618-7572 for more information.

La Clinica: Has a presence at the Expo. Current resources are as follows: OHP Enrollment and New Patient scheduling/ virtual visits Monday-Friday 3 pm-7 pm. The Mobile Health Center will be there in person on Wednesday and Friday this week from 9 am-4 pm. Plans to be at community sites Thursdays as well. 

Southern Oregon Lions Sight & Hearing Center (SOLSHC): at 228 N Holly St in Medford. Hours are limited. Please call (541)-779-3653 for available times. 

People who have lost their eyeglasses during the fire and evacuation can receive replacement, reconditioned glasses from the Lions.

1. The person needs to present a valid prescription from their optometrist or ophthalmologist to allow a proper prescription match.

2. Your eye doctor should be able to provide the prescription from their records.

Oregon Services for Seniors and People with Physical Disabilities: Medicaid programs, food and nutrition services, report abuse and neglect.

Located at 2860 State St, Medford, OR 97504-8474 | Phone (541) 776-6222 or 1-866-405-6042 


Mental Health Assistance:

Mental Health Resources Jackson County: https://jacksoncountyor.org/hhs/Mental-Health/Resources 

Jackson County Mental Health: For 24-hour mental health crisis support, call (541) -774 8201 or visit jacksoncountyor.org/hhs/Mental-Health  

Located at 140 S Holly St, Medford, OR 97501. 

Community Works Helpline: A 24-hour helpline. Crisis Text line: (541)-779-HELP | text HOME to 747-747 | crisistextline.org 

Disaster Distress Helpline: Offers 24/7 free and confidential disaster crisis counseling to anyone in the United States at 1-800-985-5990. Click here for more information.

Oregon Behavioral Health Support Line: Offers free confidential support to Oregonians at 1-800-923-HELP (4357). Click here for more information. 

Lines for Life: https://www.linesforlife.org/get-help-now/ 

National Suicide Prevention Hotline: 1-800-273-8255

Offers 24-hour crisis support for drug addiction, alcohol abuse, and thoughts of suicide to youth, military personnel and their families, and those affected by substance abuse. 

Small Business Administration: If your small business has been impacted by these fires, you can apply for federal disaster loans through the Small Business Administration. Email the following address for assistance: FOCWAssistance@sba.gov 

Oregon Office of Emergency Management: https://www.oregon.gov/OEM/emresources/Pages/default.aspx 

FEMA: https://www.fema.gov/press-release/20200917/oregon-survivors-affected-wildfires-can-apply-federal-disaster-assistance 

Wildfire Damage Housing Relief: https://www.oregon.gov/ohcs/housing-assistance/Pages/program-wildfire-damage-housing-relief.aspx

Department of Housing and Urban Development (HUD): Is providing resources to homeowners and low-income renters who have been displaced due to the fires in Oregon. You can learn more about those resources here. 

Internal Revenue Service (IRS): Is issuing some tax filing relief for Oregonians impacted by fires. Find out if you qualify for assistance here.

(For Voting) Jackson County Clerk: Website for all voting information here. 

Oregon Wildfire Resources Website: A great spot to find a wide variety of information from shelters to well-water health. Click here for more information. 

Locate Missing Animals: Oregon Department of Agriculture has launched this website to help owners reunite with animals displaced due to wildfires.

Oregon Association of REALTORS® HOME Foundation: Has set up a State Wildfire Relief Fund for all Oregonians in immediate need of financial support due to displacement from the fires. The HOME Foundation State Wildfire Relief Fund is in addition to the REALTORS® Relief Foundation Funds. These are two separate applications with different qualifying criteria. These new funds can be used for immediate needs other than mortgage or rent payments (see application for additional details).

Download the grant application, link here, and email the completed form to Tina@roguevalleyrealtors.org. The applications will be processed on a first come first serve basis. All applications will be reviewed within 1 business day and forwarded to the HOME Foundation for final approval. 

Family Nurturing Center: in downtown Medford – 212 N Oakdale Ave, Medford, OR 97501 Hours: 8 a.m. – 6 p.m. Available: food, camp gear, clothes, books, kids’ toys, shoes. Still in need of phone chargers, bags, hygiene products.

South Medford Walmart: A place to give/get food/resources – 1360 Center Dr, Medford, OR 97501 

Kids Unlimited: A place to give/get food/resources – 821 N Riverside Ave, Medford, OR 97501 7

Day Adventist Church: For clothing – 1900 Greenwood St, Medford, OR 97504 | Sunday 11 a.m. – 3 p.m. 

Living Waters Church: Provides food, supplies, clothes, and camping supplies – 360 East Jackson Street, Medford OR | (541) 772-9502 

Set Free Ministry: Clothing, food, meals, showers/laundry services, etc. – 1032 W. Main St, Medford  

Carpenter Hall in Ashland: Pet food, personal products, household items, blankets, toys, coats – 15 S Pioneer St, Ashland, OR 97520.  

Teresa McCormick Center: Clothing, linens, and other items available.

Tuesdays and Wednesdays from 9 AM -5 PM. Thursdays from 1:30 PM -5 PM.

Located at 2500 S Pacific Highway, Medford, OR 97501. 

St. Vincent’s: Offers showers, laundry services, sack lunches, groceries, clothing, household goods, and traditional Social Services — financial assistance with rent, utilities, etc. For more information, call (541) 772-3828. 

Ashland High School: Collecting donations of essential items. Available for affected families to pick up between 11 AM -2 PM each day, including weekends.

Located at 201 S Mountain Ave. Ashland, OR 97520. 



It is now possible to have escorted entrance to the closed areas for residents whose homes are still standing. Call and schedule a visit BEFORE going to the Harry and David field. Call (541)-613-5194. (The Harry & David Field is located at 2929 S Pacific Hwy, Medford, OR 97501). 

RVTD Expo Shuttle: Run Monday through Saturday every 30 minutes between 9:30 AM – 12:30 PM, and again at 1:30 PM – 5:30 PM.

RVTD (look for a Valley Lift paratransit van with the RVTD logo on the side) is running the following routes to and from the Jackson County Expo: 

  • Central Point shuttle – runs between the Expo and Central Point Albertson’s/Goodwill on Freeman Rd. Route 40 serves this shopping center. To get to the Expo, you should get off the Route 40 at the stop on Freeman Rd. and walk to Goodwill to wait in front for the shuttle. 
  • South Gateway Medford shuttle– runs between the Expo and the S. Gateway Walmart and also the S. Medford Goodwill. S. Walmart is served by the 1X. The S. Medford Goodwill is served by Route 24. Anyone wanting to get to the Expo needs to wait in front of either store.

RVTD temporary services include:

  • Route 10 short- travels between Front St. station and South Stage Rd. using the Route 10 footprint.
  • Ashland loop – a limited loop route is serving the city of Ashland between the plaza and Bi-Mart. An emergency 1x will operate between Medford and Ashland using the I-5.

Valley Lift is also operating. 

Get Assistance

ACCESS helps provide food, warmth, and shelter for residents of Jackson County. If you or someone you know are in need of assistance, get in touch. Our team members are here to help. 


With a volunteer base of over 1,200 community members, your dedication allows access to help provide essential services to over 52,000 Jackson County residents. 


Your donations make a direct impact in Jackson County. Each dollar donated equals 4 meals for local families. 

Our commitment to serve

Our team at ACCESS is incredibly compassionate and dedicated to helping our community. While we have limited staff, they genuinely work hard to provide help and resources to clients and to fulfill our mission to provide immediate and long-term solutions to help people achieve self-sufficiency. 


Our team has done an incredible job of providing immediate solutions for nutrition, temporary housing, and other basic needs during this unprecedented time of dual disasters. Our agency remains committed to focusing on medium- and long-term solutions for families in response to the recent pandemic and devastating local fires. Our housing programs, typically designed for deposit and rental assistance, have helped provide our clients with over $1.4 million in assistance since COVID hit. Lack of available housing and very low vacancy rates in Jackson County restrict our ability to place people in housing as quickly as we would like.


Regarding fire relief housing specifically, approximately half of the people on our list are staying with friends or living in personal travel trailers, so they do not need rental or deposit assistance from ACCESS at this time. Once they have found housing, we can start to help them with deposits and rent. Others are receiving help from other agencies or insurance companies, so they also don’t need our assistance at this time. The rest we are helping as quickly as we can.


We also take the security of our client’s private information seriously. We ask for a release of information because it is required by some of our programs’ record-keeping software. The release of information helps clients obtain and maintain housing and other services to help them become more stabilized. The release of information authorization is voluntary and is not transmitted to any other agency or organization without the client’s permission.


We understand that this is a stressful and emotional time for everyone and that there are a great many people in need. Assisting low-income residents in Jackson County is at the core of our mission, and we strive to help as many people as we can within the guidelines of the programs we offer. We are grateful for the trust our community has in us as we help serve those most in need of food, warmth, and shelter.  

—- Scott Lauray and Carlea Langston, Executive Directors, ACCESS

What’s Happening In Our Community

2019-2020 Community Impact

33% Who were fed, warmed, or sheltered were children

57,567 people were served by ACCESS in Jackson County

5,317,337 pounds of food distributed to Jackson County

  • Pounds of Food

1,100 Loyal Volunteers Donated Over 55,000 Hours