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541.779.6691
Our Response to COVID-19 Our Response to COVID-19

Our Response to COVID-19

We will continue to adapt to the evolving needs of our community to ensure that we continue to provide food, warmth and shelter to Jackson County.

Our Commitment To Serve

*Updated 06/05/2020*

The health and safety of our neighbors, team members, and all those we serve is our top priority. As an organization, we are carefully and continually monitoring developments related to the COVID-19/new coronavirus and its impact across our service area. We are constantly monitoring and honoring advice both through Jackson County Health and Human Services, the Oregon Health Authority and the CDC.

Governor Brown issued an executive order in which she made a request of all Oregonians: Stay Home. Save lives. Our public health experts and experts across the state and country believe this week is a critical week to try and bend the curve of COVID-19 in our communities.

 

ACCESS has made the following updates to our services:

 

  • Our lobby is closed to all in-person visits. Our team is still working hard to ensure we provide services to our community. All appointments are now via phone. For Assistance please call 541-779-6691 
  • If you need ACCESS’ services but don’t yet have an appointment, please call us at 541.779.6691 in advance before visiting our office. If you are unable to call, please feel free to come to our office. If a client is in active service with ACCESS please contact your specialist for information. 
  • As of 05/04/20, ACCESS has reopened some of its Medford pantries on a drive-thru basis. Please see the Food Pantry List

  • However, as many are volunteer based, we suggest calling the ACCESS main office at (541) 779-6691 to verify hours prior to going to the pantry. Please practice social distancing and health precautions when attending the pantries and be patient as some guidelines for food distribution may have changed.  Visit https://www.accesshelps.org/food-pantry-network/ for locations. 
  • Our Medical Equipment Loan Program is OPEN from Monday-Wednesday 8am-12pm and 1pm-4pm.We encourage you to call ahead to 541.779.6691 ext 305 to schedule an appointment and verify we have the equipment you are needing. If you are picking up any equipment we ask that you remain in your vehicle, our staff will come out to assist you.These new hours are effective until June 30th and are subject to change.
  • For your safety and the safety of our team, we are coordinating as much of information exchange and client meetings via the phone as possible. We ask for minimizing visits to ACCESS so that our team can stay healthy as long as possible to continue to serve the community. 
  •  In addition, anyone who is feeling sick remain home and visitors who demonstrate visible signs of illness will be asked to call in instead of visiting the campus.

 

We will continue to adapt to the evolving needs of our community to ensure that we continue to provide food, warmth and shelter to Jackson County. Please visit www.accesshelps.org for up to date information.

We take our role as the Community Action Agency very seriously and care about our team and those we serve. We want to assure you that we’re taking appropriate and necessary measures to ensure continuation of services that provide food, warmth, and shelter to those in Jackson County to the best of our abilities.  

In addition to following Centers for Disease Control and Prevention (CDC) and regional health organization recommendations, we’ve taken a number of additional precautions to preserve health and safety, including discouraging non-essential business travel, postponing large events and encouraging social distancing through eliminating face to face meetings wherever possible. We are also taking all sanitation and cleaning recommendations very seriously.     

Thank you for supporting ACCESS and allowing us the honor of supporting the community. Our goal is to be able to continually serve as much as we can throughout this difficult and confusing time. We believe we will get through this together as a community and emerge stronger by the bravery and generosity of volunteers, our amazing team and our community partners.

Get Assistance

ACCESS helps provide food, warmth, and shelter for residents of Jackson County. If you or someone you know are in need of assistance get in touch, our team members are here to help

We encourage you to call us at 541-779-6691 for up to date information. You can also email us by clicking below.

Support Our Response Efforts

Your donations make a direct impact in Jackson County. Each dollar donated equals 4 meals for local families.

Note: This link take you to our Network For Good donation page.

Resources

Additional Resources for More Information

Our goal is to be able to continually serve as much as we can throughout this challenging and confusing time. We believe we will get through this together as a community and emerge stronger by the bravery and generosity of volunteers, our amazing team, and our community partners.